Petal Poise

Substitution Policy

Flowers, like art, are subject to the whims of nature. While we strive to honor every detail of the arrangement you’ve chosen, some elements—such as specific flowers or vases—may be unavailable due to seasonality or market conditions. In these moments, our commitment to quality and creativity remains steadfast.

If substitutions are necessary, we’ll carefully select blooms and containers that stay true to the intended style, theme, and color palette, ensuring the final piece exceeds expectations in both beauty and value.

For special requests or key design elements that are essential to your vision, please let us know in the florist instructions at checkout or reach out directly. Your satisfaction is our top priority, and we’re here to ensure your arrangement feels just as personal and extraordinary as intended.